Return And Refund Policy
Please carefully review our return policy. If you need any assistance, contact us via our contact page.
Return
Requesting a Refund or Returning an Item To request a refund or return an item, please follow these steps:
- Contact our Customer Support Team at [email protected] to initiate the process.
- Provide your order number, reason for return, and any relevant details or evidence (e.g., photos of damaged items).
- Our team will issue a return authorization number and instructions on how to proceed with the return.
Circumstances for Refunds/Returns
Exchanges:
Change of Mind:
- If you change your mind about your purchase, you can return the item within 7 days of receipt.
- The item must be unused, unwashed, and in its original packaging.
- Return shipping costs are the responsibility of the customer.
Damaged or Defective Items:
- If you happen to receive a product that is damaged or faulty, which is uncommon, please reach out to us within 7 days of delivery. We will promptly address the problem and make sure you are completely satisfied with the outcome.
Wrong Product:
- If you receive the wrong product, contact us within 7 days of receipt with details and photos of the incorrect item.
- We will provide a prepaid return label and issue the correct product or a full refund upon verification.
Never Arrived:
- If your order does not arrive within the estimated delivery time (7-15 business days), contact us.
- We will investigate and provide a full refund or replacement if the item is confirmed lost.
Cancellation After Ordering:
- We accept cancellation requests within 12 hours of placing the order.
- After 12 hours, the order cannot be canceled as it will be in processing.
Timeframes and Refund Process
- Refunds for returned items (excluding exchanges) will be processed within 7 business days of receiving the returned item.
- Refunds will be issued to the original payment method used during the purchase.
- The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Return Period
- Items must be returned within 7 days of receipt.
- Returns outside this period will not be accepted.
For any further questions or assistance, please reach out to our Customer Support Team at [email protected]. We are here to help ensure your shopping experience with us is satisfactory.
Change of Mind
You have 7 days from the receipt of your product to return it. If you wish to proceed, contact us at [email protected], and we will provide you with a return address. Note that we only accept returns for products that are unused, unwashed, and in their original packaging.
Wrong Product
If you receive the wrong product, you have 7 days to return it at your expense, and we will issue a 100% refund.
For any further assistance, you can reach us at [email protected].
Gelintrendi Customer Support:
- Email: [email protected]
- Phone: +1 901-717-8623
- Support Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
- Address: 2006 W. Gray, Houston, Texas 77019, United States
Thank you for choosing Gelintrendi.